Careers - Open Positions
Customer Support Specialist (India - Remote)
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Role Description
We are seeking a self-motivated, full-time Customer Support Specialist to join our remote team. In this role, you will be responsible for onboarding new clients, addressing customer inquiries, resolving issues, and ensuring client satisfaction through exceptional service. Strong written communication and problem-solving skills are essential as you’ll be expected to provide support and troubleshoot on a daily basis. Flexible working hours, but some overlap with US Pacific Time is required.
Key Responsibilities
- Guide clients through the onboarding process
- Respond to customer inquiries and provide prompt, thorough email support
- Troubleshoot and resolve customer issues with professionalism and care
- Work independently while maintaining clear communication with the team
- Contribute to continuous improvement by identifying areas to enhance customer satisfaction
Qualifications
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- Excellent written and verbal communication skills
- Strong customer support, problem-solving and troubleshooting abilities
- Background in human resources or accounting is advantageous
- Bachelor’s degree in any field
If you’re passionate about helping others and thrive in a remote environment, we’d love to hear from you!
Please send your resume with contact information to info@accurafms.com
About Accura
Accura FMS is a leading Healthcare and Financial Management Services (FMS) company based in Southern California. We specialize in supporting the disabled and neurodiverse communities by helping them manage funding received through California’s Self-Determination Program (SDP). Our innovative platform streamlines budget management, offers paperless onboarding, and provides flexible payment options, empowering participants throughout their SDP journey.
Our mission is not to settle for incremental improvements but to build a truly world-class FMS experience. We built a digital platform that automates every process, from onboarding to payments. We onboard vendors and employees in minutes, with background clearance being the only variable. Clients can submit invoices and track their status directly from their phones. Plus, our interactive, visually intuitive dashboards provide real-time insights into fund management and more.. And finally, customer success is one of our core values, which is why every client is paired with a dedicated case manager to ensure a seamless experience.
